Business Continuity

SageTrader, LLC (STL) has developed a Business Continuity Plan (BCP) that presents how it will respond to the events associated with a significant business disruption (SBD). The timing, impact and, scope of a SBD can be unpredictable and requires that we be flexible in reacting to actual SBD events as they occur. The key goal of this Business Continuity Plan Disclosure is to inform customers and critical counterparties of the existence of the BCP and to provide the frame work for a communications bridge in case of an SBD.

Contacting Us

In the event of a SBD, customers and counterparties should do the following, in order:

  1. Attempt to make contact via phone or e-mail with your assigned registered representative or regular contact person. That individual will also attempt to make contact.
  2. If you cannot connect with your regular contact then do one of the following:
    • Call 415-293-3901
    • Go to our website, www.SageTrader.com where the firm will attempt to place recorded messages relating to the status of the SBD and secondary contact information.
  3. If you still cannot make contact, then reach out to the clearing firm contact, listed below

Our Business Continuity Plan

SageTrader, LLC will make every effort to quickly recover and resume business operations after a SBD. STL's business continuity plan is designed to permit the firm to resume operations as quickly as possible, depending on the scope and severity of the disruption.

Our Clearing Firm

Our clearing firm, Merrill Lynch Professional Clearing Corp., clears and carries all STL customer accounts on a fully-disclosed basis and backs up all customer records in a number of geographically separate locations. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, our clearing firm has advised us that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions and payments within 4 to 12 hours. Your orders and requests for funds and securities could be delayed during this period.

If you are still unable to contact STL after this period, then and only then should you contact our clearing firm representative. STL's Broker Client representative at Merrill Lynch Professional Clearing Corp is Gerry Paradine. He can be reached at 215-569-9868 or e-mailed at gerald.parading@baml.com. In the unlikely event you are unable to reach anyone at STL, identify yourself as a STL customer and provide your customer account number to the Merrill representative who will then assist you.

Varying Disruptions

Significant business disruptions can vary in their scope. In the event of an SBD that effects our office location we will transfer our operations to an alternative local site and would expect to recover and resume business within the same of the next business day. In the event of an SBD that is regional in scope, affecting our business district, city or region, we will transfer our operations to a site outside of the affected area and expect to recover and resume business operations within one or two business days. In either of these SBD situations, we will attempt to continue business operations and where necessary transfer operations to our clearing firm. If an SBD is national in scope STL will communicate with our clearing firm and follow the instructions of FINRA, the SEC and other state and national authorities.

STL will provide notice of the status of the SBD and any alternative communication instructions through its website: www.SageTrader.com.

STL does not carry customer funds or securities, even if and SBD is so severe that it prevents STL from remaining in business, customer's should be able to have prompt access to their funds and securities through our clearing firm.

For more information

If you have any question regarding this Disclosure or during an SBD STL's primary contacts are:

January 2013

Disclosures